cg77 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how cg77 ("cg77," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("you," "your," or "User") who access or use the cg77 online gaming platform available at cg77.app (the "Platform").

cg77 is committed to protecting your privacy and ensuring the security of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as other applicable Philippine laws and international data protection standards.

By accessing or using the cg77 Platform, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Policy, please do not use the Platform.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform. Capitalized terms not defined in this Policy have the meanings assigned to them in the Terms and Conditions.

2. Information We Collect

cg77 collects various types of personal information to provide, maintain, and improve our services. The categories of personal information we collect include:

• Account Registration Information: When you create a cg77 account, we collect your full name, date of birth, email address, mobile phone number, residential address, username, and password. This information is necessary to establish and maintain your account.
• Identity Verification (KYC) Information: To comply with legal and regulatory requirements, we collect copies of government-issued identification documents (such as Philippine passport, driver's license, or national ID), proof of address documents (utility bills, bank statements), and photographs for identity verification purposes.
• Financial Information: We collect payment method details including GCash account information, PayMaya account information, bank account numbers (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records, and source of funds documentation where required.
• Gaming Activity Data: We automatically collect information about your gaming activity, including games played, bets placed, winnings and losses, session duration, game preferences, and bonus usage.
• Technical and Device Information: When you access the Platform, we automatically collect IP address, device type and model, operating system, browser type and version, screen resolution, language preferences, time zone settings, and unique device identifiers.
• Communications: We retain records of your communications with our customer support team, including live chat transcripts, email correspondence, and phone call recordings (where permitted by law and with your consent).
• Marketing Preferences: We collect information about your marketing and communication preferences, including whether you wish to receive promotional emails, SMS messages, or push notifications.

We collect this information directly from you when you provide it, automatically through your use of the Platform, and from third-party sources such as payment processors and identity verification services.

3. How We Use Your Information

cg77 uses your personal information for the following purposes:

• Account Management: To create, maintain, and manage your cg77 account, authenticate your identity, and provide you with access to the Platform and its features.
• Service Provision: To process your gaming transactions, manage deposits and withdrawals, calculate winnings and losses, apply bonuses and promotions, and provide customer support.
• Compliance and Verification: To verify your identity and age (21+ requirement), comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, prevent fraud and abuse, and fulfill legal and regulatory requirements.
• Platform Improvement: To analyze usage patterns, improve Platform functionality, develop new features and services, conduct research and analytics, and optimize user experience.
• Communications: To send you transactional notifications (account updates, withdrawal confirmations, security alerts), respond to your inquiries and support requests, and send marketing communications where you have consented to receive them.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited activities; to enforce our Terms and Conditions; and to protect the security and integrity of the Platform.
• Responsible Gaming: To implement responsible gaming tools such as deposit limits, session limits, and self-exclusion; to identify and assist users who may be experiencing problem gambling; and to comply with responsible gaming obligations.
• Legal Obligations: To comply with applicable laws, regulations, court orders, and requests from law enforcement or regulatory authorities.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, cg77 processes your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications or participating in optional surveys.
• Contract Performance: Processing is necessary to perform our contract with you (the Terms and Conditions), including providing gaming services, processing transactions, and managing your account.
• Legal Obligation: Processing is necessary to comply with legal obligations, including KYC/AML requirements, tax reporting, age verification, and responding to lawful requests from authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and customer support, provided these interests do not override your fundamental rights and freedoms.

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time by contacting our Data Protection Officer. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

5. Data Sharing and Disclosure

cg77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your personal information with the following categories of recipients in limited circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, PayMaya, banks), identity verification services, cloud hosting providers, customer support platforms, and analytics services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Game Providers: We share limited information with third-party game providers and software suppliers to enable you to play games on the Platform. This information is limited to what is necessary for game functionality.
• Legal and Regulatory Authorities: We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, and government authorities when required by law, court order, or legal process, or when necessary to protect our rights, property, or safety, or that of our users or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
• Professional Advisors: We may share your information with lawyers, accountants, auditors, and other professional advisors who are bound by confidentiality obligations.

All third parties with whom we share your personal information are required to maintain appropriate security measures and use your data only for the purposes we specify. We conduct due diligence on all service providers to ensure they meet our data protection standards.

6. Data Security Measures

cg77 takes the security of your personal information seriously and implements comprehensive technical, organizational, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your device and our servers. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel only on a need-to-know basis. All employees and contractors with access to personal data are bound by confidentiality obligations.
• Authentication: We implement strong password requirements, account lockout mechanisms after failed login attempts, and optional two-factor authentication (2FA) for enhanced account security.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection and prevention systems, and regular security monitoring and logging.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential security weaknesses.
• Incident Response: We maintain an incident response plan to quickly detect, respond to, and recover from data breaches or security incidents.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

7. Data Retention

cg77 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Our data retention practices are as follows:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with cg77 and for a period thereafter as required by law.
• Closed Accounts: After you close your account, we retain certain personal information for a minimum of five (5) years to comply with legal obligations, including tax, accounting, and anti-money laundering requirements.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and gaming activity, are retained for a minimum of five (5) years as required by Philippine law.
• KYC Documents: Identity verification documents are retained for five (5) years after account closure or the end of the business relationship, whichever is later.
• Marketing Data: If you have consented to receive marketing communications, we retain your contact information and preferences until you withdraw consent or your account is closed.
• Legal Holds: Where required by law, court order, or ongoing legal proceedings, we may retain personal information beyond the standard retention periods.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and disposal procedures.

8. Your Data Protection Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of that information in a commonly used electronic format.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information directly through your cg77 account settings.
• Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. This right is subject to our legal obligations to retain certain data.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 13 of this Policy. We will respond to your request within thirty (30) days. We may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

cg77 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize your browser and capture certain information.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Platform to function properly. They enable core functionality such as security, authentication, and session management. You cannot opt out of essential cookies.
• Performance Cookies: These cookies collect information about how you use the Platform, such as which pages you visit most often and whether you receive error messages. This helps us improve Platform performance.
• Functionality Cookies: These cookies allow the Platform to remember your preferences (such as language, region, or display settings) and provide enhanced, personalized features.
• Analytics Cookies: We use analytics cookies to understand how users interact with the Platform, measure the effectiveness of our marketing campaigns, and identify areas for improvement.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may affect the functionality of the Platform and your user experience. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

10. International Data Transfers

cg77 primarily stores and processes your personal information within the Philippines. However, some of our service providers and technology partners may be located outside the Philippines, which may result in your personal information being transferred to, stored in, or processed in other countries.

When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with Philippine data protection laws. These safeguards may include:

• Transferring data only to countries that have been deemed by the National Privacy Commission to provide an adequate level of data protection
• Implementing standard contractual clauses approved by the National Privacy Commission
• Ensuring that service providers are certified under recognized international data protection frameworks
• Obtaining your explicit consent for the transfer where required by law

By using the cg77 Platform, you acknowledge and consent to the international transfer of your personal information as described in this Policy.

11. Children's Privacy

The cg77 Platform is intended solely for users who are twenty-one (21) years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21.

If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete that information from our systems and terminate the associated account.

If you are a parent or guardian and believe that your child has provided personal information to cg77, please contact our Data Protection Officer immediately so that we can take appropriate action.

We implement age verification measures during the account registration and KYC processes to prevent underage access to the Platform. Users who provide false information about their age will have their accounts permanently terminated and any winnings forfeited.

12. Changes to This Privacy Policy

cg77 reserves the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes to this Policy will be effective immediately upon posting the revised Policy on the Platform.

We will notify you of material changes to this Privacy Policy by:

• Posting a prominent notice on the Platform homepage
• Sending an email notification to your registered email address
• Displaying a pop-up notification when you next log in to your account

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Privacy Policy.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Previous versions of this Policy are available upon request by contacting our Data Protection Officer.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, or if you wish to exercise any of your data protection rights, please contact our Data Protection Officer:

Data Protection Officer
cg77 Online Gaming Platform
Email: [email protected]

We are committed to resolving any privacy concerns or complaints in a timely and transparent manner. We will acknowledge receipt of your inquiry within two (2) business days and provide a substantive response within thirty (30) days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila 1307, Philippines
Email: [email protected]
Website: www.privacy.gov.ph